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Statistical Process Control (SPC)

Introduction

Statistical process control (SPC) involves using statistical techniques to measure and analyze the variation in processes. It can be used in manufacturing industry, as well as non-manufacturing sectors. The intent of SPC is to monitor product quality and keep processes under control. A primary tool used for SPC is the control chart that is a graphical representation of certain descriptive statistics for specific quantitative measurements of a process. In addition, SPC includes other techniques, such as QC seven tools, sampling plans, process capability analysis, gage repeatability and reproducibility.

Course Objectives

By successful completion of this short-course, participants..
• should be able to understand and get insight into all the SPC techniques.
• should be able to design, select and use these techniques to improve the quality of their product or service.
• should be able to train other employees in different levels in order to promote the application of SPC and achieve total quality improvement.

Course Outline

This course will be taught by means of many examples. The following topics will be thoroughly examined.
• QC seven tools
• Control charts
• Acceptance sampling plan
• Process capability
• Gage repeatability and reproducibility

Trainer(s)

Associate Professor Wu, Zhang

Dr. Wu is currently an Associate Professor in the Division of Systems and Engineering Management, School of Mechanical and Aerospace Engineering, Nanyang Technological University. He obtained his Ph.D. degree from McMaster University in Canada. Dr. Wu has been teaching, conducting research and supervising PhD students in DOE, SPC, reliability and geometrical tolerance for more than 20 years. He has published 58 research papers in international journals in the area of quality engineering, including five papers in the most reputed Journal of Quality Technology.

Who Should Attend

People with a wide spectrum of interests centered on quality monitoring and improvement will benefit from this course. While the course is targeted at technical specialists, engineers, managers, trainers and researchers in the manufacturing, quality or other departments, managers and staff in non-manufacturing sectors (e.g., health care and government administration) who deal with or concern quality improvement will also find the course quite useful.

Course Details

Date:

1 to 2 October 2009

Time:

9:00am to 5:00pm

Venue:

NTU@one-north campus, Executive Centre

Closing Date:

17 September 2009

Fee:

Standard: SGD$780 Alumni: SGD$624 Group (3 & Above): SGD$702

Registration fees inclusive of:

Course materials
Light refreshments
Lunch
Complimentary parking (1 entry/day) - applicable at NTU@one-north campus only.
Prevailing GST

Online Registration

>> CLICK HERE to Register Online

Methods of Payment

1. Credit Card (Visa and Mastercard only)

2. Cheque made payable to Nanyang Technological University

3. Invoice to Company (for Company Sponsored Participants)

4. E-invoice (for Government Organizations)

Cancellation & Refund Policy

Written notification to cce@ntu.edu.sg or fax: (+65) 6774 2911 at least 10 days before course commencement	No cancellation charges (Full refund)
Written notification within 4 – 9 days before course commencement	50% of course fees (50% refund)
Written notification within 3 days before course commencement	100% of course fees (No refund)